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Service and Support

Display remains black? No problem, our servce support will help quickly and fuss-free.

For all maintenance work, reclamations and reparations – whether for single components or complex systems – the support department of digitalequipment will help you with words and deeds. Thereby we hope for your understanding that we might need a little time to identify and react to your problem.

Our technicians provide a wide range of assistance:

  • RMA processing
  • Telephone hotline on issues of installation or problems
  • Remote maintenance (as far as technically possible)
  • On-site operations for reparation, maintenance and installation work
  • Pick-up and replacement service
  • Presales consulting

We offer an extensive service range for SMART boards, projectors, displays, audio and sound systems, conference systems and much more. Either for one-time reparations or as part of a maintenance agreement. In case of enduring downtimes we offer you replacement devices at special conditions.

When it comes to reparations or returns, we have a tried and tested procedure of RMA processing to ensure a quick repair or replacement. Depending on the degree of urgency, we might also be able to do an advanced RMA. Either way we offer qualified support and on-site replacements.

Installation support and service concepts

Furthermore digitalequipment offers its distribution partners flexible installation support, if desired also directly at the customer’s place. Of course our technicians also look after our partners’ projects in the period following, e.g. in form of regular maintenance work. Certainly all services are rendered neutrally and in the name of our distribution partners.

Our qualified technical support is at your disposal Monday to Friday from 8am to 5pm or by individual arrangement also 24/7.

digitalequipment GmbH & Co. KG
Hanftalstraße 73
53773 Hennef
Telefon: +49 (0)2242 8682-45
Telefax: +49 (0)2242 8682-46
E-Mail: info(á)

Copyright 2012
Digitalequipment GmbH

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